Who we are
ER24 Emergency Medical Services is the premier private emergency medical care provider in South Africa that has been providing a range of quality emergency response and pre-hospital care services since 2000.
We operate from 59 bases throughout South Africa to provide realhelprealfast. Backed by a strong footprint in all major metropolitan areas and towns, we offer extensive support to private and public hospitals throughout the country. We provide a range of international services. Our local and international aeromedical evacuation service provides clinical excellence and cost containment, meeting the needs of our clients.
In 1999 our shareholder, Mediclinic Southern Africa, expanded its operations strategy to establish ER24, an emergency medical services company.
ER24 is a wholly-owned subsidiary of Mediclinic Southern Africa, part of the Remgro Group of companies. Mediclinic International currently has three operating divisions:
Mediclinic Southern Africa which operates 49 acute care private hospitals and two day clinics throughout South Africa and three hospitals in Namibia; with more than 8 100 inpatient beds in total.
Hirslanden which operates 17 acute care private hospitals and four primary care outpatient clinics in Switzerland; with more than 1 800 inpatient beds.
Mediclinic Middle East which operates six acute care private hospitals and 22 clinics in the United Arab Emirates, mainly in Dubai and Abu Dhabi; with more than 700 inpatient beds.
The group also holds a minority interest of 29.9% in Spire Healthcare Group plc, a leading private hospital group in the United Kingdom and also listed on the LSE.
This association with Mediclinic International has assisted ER24 in extending their global footprint.
Mediclinic Southern Africa is a wholly owned subsidiary of the international private healthcare group Mediclinic International plc, listed on the LSE with a secondary listing on the JSE & the NSX.
To deliver efficient medical services in a socially responsible manner. We invest in the development of our people, infrastructure and technology.
We foster mutually beneficial relationships that are innovative in order to maintain our competitive advantage.
To be respected internationally and locally for the delivery of quality medical services reflected by the commitment to our core values.
To be the first call in any emergency and to assist and respond ensuring realhelprealfast.
ER24 is about our people and the values by which we operate:
Mutual Trust and Respect
Our Clinical Governance
Our clinical team, headed up by our Chief Medical Officer, is responsible for the following:
- Implementation of best practice clinical protocols and guidelines to ensure clinical excellence.
- Education of our clinical staff to ensure compliance with best practice guidelines.
- Assistance with concurrent case management of high-risk cases.
- Interaction with referring and/or receiving specialists/hospitals to ensure optimal clinical outcomes and most appropriate facility.
- Retrospective clinical governance and clinical review of ER24 and contracted provider EMS claims to ensure compliance with our documented EMS protocols and legal requirements.
- Review of any complaints where the clinical quality is questioned including medico-legal cases.
ER24 owns its fleet of more than 300 Rapid Response Vehicles and Ambulances, and operates a national 24-hour Emergency Contact Centre.
ER24 also has a comprehensive training facility with the capacity to conduct medical emergency services training that ranges from first aid to advanced life support courses. To extend and enhance the reach of their services, ER24 contracts with other reputable service providers in outlying areas. This includes helicopter and fixed-wing air ambulances in strategically located areas to minimise flight response time.
Emergency Contact Centre Services
ER24 owns its national 24-hour emergency Contact Centre. This facility has the technological capacity to provide a broad range of emergency medical services, including the dispatching of emergency medical resources by air.
We employ 100 staff in various departments in the Contact Centre, with tasks ranging from taking calls to evaluating the nature and severity of a situation, and dispatching the resources necessary to contain a given situation.
Why choose us
ER24 is registered with the Board of Healthcare Funders (BHF) and the Health Professions Council of South Africa (HPCSA) as an Advanced Life Support ambulance service.
ER24’s integrated service offering – which includes aeromedical services and evacuations, medical concierge services, medical case management, international patient management, hospital in-patient referrals, medical repatriation, escorting of minors service, and repatriation of mortal remains – positions ER24 as a medical services solution of choice on the African continent.
Mediclinic Southern Africa is a private hospital group operating in South Africa and Namibia focused on providing acute care, specialist-orientated, multi-disciplinary hospital services and related service offerings.
The group was founded in Stellenbosch, South Africa, in 1983 where its Corporate Office is still based today. Mediclinic was founded with financial support from the Remgro group of companies (then the Rembrandt Group). In 1986 the group was listed on the Johannesburg Securities Exchange.
At Mediclinic our core purpose is to enhance the quality of life of our patients by providing comprehensive, high-quality hospital services in such a way that the group will be regarded as the most respected and trusted provider of hospital services by patients, doctors and funders of health care.
Strategic Global Platforms
During February 2016 the reverse takeover by the Company (previously named Al Noor Hospitals Group plc), with operations mainly in Abu Dhabi in the United Arab Emirates, of Mediclinic International Limited was completed.
Mediclinic is strategically located across 4 geographic regions, with 72 hospitals and 28 clinics:
- Southern Africa: 49 Acute Care Hospitals, 2 Day Clinics
- United Arab Emirates: 6 Acute Care Hospitals, 22 Clinics
- Switzerland: 17 Acute Care Hospitals, 4 Primare Care Clinics
- United Kingdom: 29.9% Interest in Spire Healthcare Group plc