- All emergency callers are identified and their membership if applicable, is verified.
- The emergency is assessed telephonically and managed by the expertly trained paramedic, nurse and/or doctor at the ER24 Contact Centre.
- The most appropriate ambulance, response car, helicopter or fixed-wing aircraft is immediately dispatched.
- Expert telephonic medical help, guidance or information is continually given over the phone, and ambulance response is constantly monitored.
- Once on the scene, the emergency team gives emerge





