- All emergency callers are identified and their membership if applicable, is verified.
- The emergency is assessed telephonically and managed by the expertly trained paramedic, nurse and/or doctor at the ER24 Contact Centre.
- The most appropriate ambulance, response car, helicopter or fixed-wing aircraft is immediately dispatched.
- Expert telephonic medical help, guidance or information is continually given over the phone, and ambulance response is constantly monitored.
- Once on the scene, the emergency team gives emergency medical care, and where necessary the patient is safely and swiftly transferred to the nearest most appropriate hospital.
- Next of kin or other family members are contacted if they are not already aware of the emergency situation.
- Once at the emergency centre, the patient is immediately assessed, and whatever else is necessary for their care is undertaken such as scans, surgery, admission to hospital etc.
- Admission, where necessary, is guaranteed to all ER24 members at all hospitals.
- All the calls and events are recorded by the system, and every step of the process is supervised by the controlling physician and Contact Centre.
- Monthly reports on system usage, response times and outcomes are supplied to clients on request.
- Non emergency medical advice or assistance is given by our medical advisory service which has nurses and general practitioners on call 24 hours a day to provide:
- general medical advice
- chemical substance misuse or abuse
- medical advice or suggestions for travelers
- qualified assessments on the use of generic medicines
- medical referrals
