ER24 understands that many people are staying away from hospital Emergency Centres or calling for an ambulance. We recognise that we have been told to stay home to reduce the risk during the lockdown period. We are also aware of the concern that individuals may have of catching the virus by going to a hospital.

We want to assure you that ER24 continues to implement several measures to ensure the safety of our patients and staff. These measures are all aimed at lowering the risk of infection for all stakeholders.

Going to the hospital is no less safe than going to the shops to buy groceries – as long as you take the necessary precautions – and ER24 is striving to make your interaction with our staff and environment as safe as possible.

We have implemented screening for all patients, staff and other individuals using our services and requiring transport to the hospital. Our staff have all been equipped with the necessary PPE to ensure that we are able to care for all our patients, whatever their medical needs. 

While you continue to adhere to lockdown measures, we want you to know that if you require urgent medical care – ER24 is here for you. We also understand that by delaying chronic or urgent medical care, you may be placing your health at further risk.

If you are ill or in pain, and if you would typically have called upon ER24 because of these symptoms before the pandemic, then you should continue to seek medical care to ensure that your health is not placed further at risk. This especially applies if you have chest pain, signs of a stroke, other severe illness, problems with your diabetes, or any other medical condition that you are concerned about.

Your risk of infection with the Coronavirus while in our care is extremely low, while your risk of long-term health complications if you delay seeking urgent medical care, is much higher.

To this end, ER24 is here for you. Real Help, Real Fast!