When accidents happen you need realhelprealfast. That’s why ER24 offers a dedicated service designed to meet the emergency and safety needs of toddlers and pre-schoolers throughout South Africa.


24-Hour Emergency Medical Assistance:

  • 24-Hour emergency medical response and stabilisation**
  • Emergency medical transportation to the closest appropriate hospital while at school, commuting to and from school as well as during school excursions** (only if medically justified)
  • Payment for emergency stabilisation at a medical facility’s Emergency Centre valued at R5000 **
  • 24-Hour medical helpline
  • Repatriation of mortal remains valued at R5 000**

 **Within the borders of the Republic of South Africa

24-Hour Support Services:

  • Telephonic medical emergency assistance to guide you through CPR/First Aid
  • 24-Hour ‘ask the nurse’ assistance helpline
  • Social behaviour assistance for parents and teachers for:
    • Tantrums
    • Eating
    • Sleeping
    • Behavioural problems
  • Face-to-face counselling for children valued at R2 000 per school per annum for:
    • Emotional trauma related to divorced parents
    • Parental pressure
    • Domestic violence
    • Child abuse

Additional Benefits:

  • First Aid level 1 training for 1 member per annum
  • Annual emergency mock drill on the school’s premises
  • Annual CPR and ambulance demonstration
  • Annual welcome pack that includes stickers and posters
  • An ER24 membership card for each child

Terms and conditions:

  • This is a policy of last resorts; if medical aid or any other alternate payment method be available then bills will be submitted to that insurer.
  • Transportation to a medical facility will only be provided on the basis of a medical emergency as deemed by ER24’s Chief Medical Officer.
  • The guarantee of payment cover can only be utilised if transported by ER24.
  • The guarantee of payment cover limited to one GOP per member per annum.
  • First aid training will be facilitated at an ER24 centre, subject to availability. Accommodation and transportation is for the client’s own account.
  • Booking of events standby or mock drill and demonstrations must be booked with ER24 two weeks in advance.