When accidents happen you need realhelprealfast, that’s why ER24 offers a dedicated service designed to meet the emergency and safety needs of primary schools and their learners throughout South Africa.


24-Hour Emergency Medical Assistance:

  • 24-Hour emergency medical response and stabilisation**
  • Emergency medical transportation to the closest appropriate hospital while at school, commuting to and from school, as well as during school excursions (only if medically justified) **
  • Guaranteed hospital payment for emergency stabilisation at a medical facility’s emergency centre valued at R5 000 **
  • 24-Hour medical helpline
  • Repatriation of mortal remains valued at R5 000**

**Within the borders of the Republic of South Africa

24-Hour Support Services:

  • Telephonic medical emergency assistance to guide you through CPR/ First Aid
  • 24-Hour ‘ask the nurse’ assistance helpline
  • Our 24-hour helpline, 084 124, which can advise learners on:
    • Peer pressure
    • Academic pressure
    • Eating disorders
    • Substance abuse
    • Social adjustment
    • Emotional trauma
    • Family pressure
    • Sexual abuse
    • Domestic violence
  • Face-to-face counselling for learners within the borders of the Republic of South Africa valued at R5 000 per school per annum

Additional Benefits:

  • Medical support at school events such as sports matches valued at R4 000 per school per annum
  • First Aid Level 1 training for 1 member per annum
  • Annual emergency mock drill on the school’s premises
  • Annual CPR and ambulance demonstration
  • ER24 representatives to discuss health and safety matters with the school
  • An annual welcome pack including posters and stickers for the school
  • An ER24 Scholar Care membership card per learner

Terms and conditions:

  • This is a policy of last resorts; if medical aid or any other alternate payment method be available then bills will be submitted to that insurer.
  • Transportation to a medical facility will only be provided on the basis of a medical emergency as deemed by ER24’s Chief Medical Officer.
  • The guarantee of payment cover can only be utilised if transported by ER24.
  • The guarantee of payment cover limited to one GOP per member per annum.
  • First aid training will be facilitated at an ER24 centre, subject to availability. Accommodation and transportation is for the client’s own account.
  • Booking of events standby or mock drill and demonstrations must be booked with ER24 two weeks in advance.