News and Business
Delivering real help, real fast is demanding, but with the right strategies, paramedics can protect their wellbeing, stay motivated, and keep performing at their best.
ER24 branch managers’ tips to protect against burnout
Burnout is physical, emotional, and mental exhaustion caused by prolonged stress. In emergency medical services, long hours, high-intensity work, and frequent exposure to traumatic situations can quickly take their toll if not managed well. Six ER24 branch managers share the advice they give their crews to stay healthy and motivated on the job.
Develop yourself professionally
“Never stop learning. New knowledge creates new opportunities and helps you avoid feeling stuck in your career. Ask experienced EMS professionals for guidance, support, and career advice. Mentors can give advice on how to advance your career through ongoing short courses.”
- Wayne Hennies, ER24 Limpopo
Prioritise self-care
“Keep in shape through regular exercise, eating properly, and making sure you get enough sleep. Make time for hobbies and activities that have nothing to do with your professional life – whether that’s gaming, relaxing with your family or watching rugby. Taking time out is vital if you want to avoid burnout and stay motivated at work.”
- Ziyaad Warasally, ER24 Ladysmith
Reflect on your purpose
“Remind yourself that your work matters. As an ER24 paramedic, knowing you can make a meaningful difference can keep you going, even on difficult days.”
- Lucas Bezuidenhout, ER24 Bloemfontein
Develop a strong support network
“Having a strong support network improves emotional resilience and motivation. If you’re dealing with persistent stress or worry, speak to your colleagues or a counsellor for support and guidance. Connecting with coworkers can provide a sense of belonging, reduce feelings of isolation, and offer perspective on challenges you face. Crew members understand the unique challenges of the job, and advice from peers can provide real emotional relief after difficult calls or traumatic accident scenes.”
- Daneel Scheepers, ER24 Rustenburg
Set realistic expectations
“Understand that you can’t control every situation at work. The nature of emergency medical services means patients can succumb to their injuries even if provided with excellent care. Focus on doing your best every day, and acknowledge small successes, like getting a compliment from a patient. Even small wins can boost morale and motivation. See every call as an opportunity to learn something new – and when mistakes happen, learn from the experience.”
- Geoff Boulton, ER24 Kempton Park
Take regular breaks
“Use downtime between calls to rest, hydrate, and recharge. Short breaks can improve focus and reduce fatigue during long shifts.”
- Boitumelo Olenga, ER24 Benoni