The promotion of emotional well-being and critical incident support services are an essential component of EMS. ER24 has a professional trauma counselling service.

Our Counsellors are based in and around the Urban hubs of South Africa. Top 5 reasons for calling our team are death, armed robbery, threatened suicide, hijacking, and shooting incidents. The regions with the highest incidence rates include Johannesburg, Cape Town and Durban.

Services Include:

  • Telephonic counselling with Nurse Case Management team or Trauma Counsellors.
  • Face-to-face trauma counselling with our specialist Trauma Counselling team.
  • Critical incident management and emotional support
  • Referral to specialist network of psychologists and psychiatrists if required.