Emergency Contact Centre

At ER24 we have one national emergency number – 084 124 – operated through a state-of-the-art emergency contact centre. Highly trained and dedicated operators, using sophisticated dispatching software, mapping technology and medical databases, manage the centre 24 hours a day.

50 000 Emergency calls per month
24/7 Available 24-hours per day
3 Emergency Contact Centres

ER24 owns its national 24-hour emergency Contact Centre. This facility has the technological capacity to provide a broad range of emergency medical services, including the dispatching of emergency medical resources by air.

We employ over 270 staff in various departments in the Contact Centre, with tasks ranging from taking calls to evaluating the nature and severity of a situation and dispatching the resources necessary to contain a given situation.

Highly trained and dedicated operators, using sophisticated dispatching software, mapping technology and medical databases, manage the centre 24 hours a day. This comprehensive support network enables us to customise solutions to meet our clients’ individual needs.

Customised Contact Centre Services

ER24 provides customised contact centre services for stakeholders to integrate their emergency protocols using our highly skilled staff and leading contact centre software. These services give our clients peace of mind that highly specialised help is available at the press of a button.