ER24 Medic Access is designed for Funders, Medical Schemes, and Medical Scheme Administrators.

It ensures 24-hour access for all members of the contracted membership group and their families to the ER24 Contact Centre and the national ER24 emergency network that includes air and ground ambulances.

Whilst all the other services that are provided to deal with a medical emergency – such as emergency room investigations, and hospital admissions – are the responsibility of the client or member, ER24’s Contact Centre is available 24/7 for after-hours membership validation. It is important to note that the cost of all ambulance transfers will be billed at ER24’s preferential tariffs that are significantly lower than private ambulance tariffs.

All members have access to the following services by simply calling our emergency hotline +27 10 205 3000 or 084 124:

  • Family and Domestic Abuse
  • Sexual Abuse
  • Trauma
  • Child Abuse
  • Bereavement
  • HIV
  • Suicide Hotline
  • Life Line
  • Poison Hotline (in-house)